Although plenty of part numbers go through our shop which are classified and their end use is unclear, it is still quite possible to recognize the end users and the importance of performing quality work.  Products, processes, and chains are only as strong as their weakest link; and narrowing our focus too far on one spot in the product development cycle can have catastrophic consequences.  Our company, Cirexx International, does a fair bit of work within the defense industry.  For this reason, I will use the following hypothetical example as a reference.

“Although PN xxxxxxx is a simple 6 layer rigid-flex, it plays a critical role within a hand-held communications device our warfighters in Iraq rely on and expect to be functioning regardless of extreme conditions.  It’s failure, delamination, improper design could mean life or death for a whole troop.  And we all know who our military serves… us.”

If we focus on and remember who our end user is, the technical nature of our boards, our workplace morale, and our general business practices will all be affected.

Technical
If we were to keep in mind the big picture of who we serve with our products, many technical aspects of our products would be affected.  Most notable, I believe quality and quality assurance would improve.  Technicians, managers, suppliers, etc would all hold themselves to a high moral standard above and beyond their ISO or corporate quality mandate.  Responsiveness to issues and concerns on the part of the customer would increase.  Recognizing that each delay in the product life-cycle keeps a potentially life-saving product out of production and out of the hands of our soldier, nurse, pilot, etc for a greater period of time.  Paperwork and voicemails will have less likelihood of being put off until the afternoon, the end of the week, etc.  And lastly, collaboration will improve.  Although it is not necessarily the job of the lamination technician to determine proper materials for use in the final product, they may have some knowledge of past performance that the designers did not.  Whether it’s that they heard from a colleague that a particular thickness of laminate has been having issues in extreme temperatures, or in humidity.  Knowing that the board will be in a product in use in the rain forest may happen to be a huge help.

Workplace Morale
Not only will the technical integrity of your boards increase, but also workplace morale and spirit.  Employee sense of ownership and duty will grow when their understanding of the big picture increases and the tunnelvision we often fall susceptible to is countered.  This will lead to increased attention to detail, greater job satisfaction, and a greater sense of community within your organization and between organizations.

Business Practices
Lastly, recognition of the true impact your company’s product has will lead to changes in how your business operates.  Customer service and support will take greater precedence.  Also, capital improvements and research/development will take greater priority.  Recognition of the ways we need to remain competitive, and provide the most cutting edge products to our customers will occur when we step back and think about the importance we play in the lives of so many people.

Who are your customers?  Your real customers… probably people who have never and will never hear of you.  Yet it is them who you serve, it is for them that we work day and night, providing the highest quality products with the best customer support and responsive attitudes possible.

What other improvements do you feel would occur if we were to all continually remind ourselves of these things?  Feel free to comment below.

I see a variety of similarities between Tin whiskers… and my own: Elusive, thin, short, and never helpful.  And there is always the random single hair that frustrates you to no end.

Unfortunately, the costs associated with tin whiskers in the electronics, defense, health, and aerospace industries are astronomical compared to my need to shave once every two weeks.  Failure of products due to tin whisker growth can undermine an entire mission, scrap a program, or take a life.  I think about electronic pacemakers, our men and women traveling to space, or our servicemen and women flying at Mach speeds thousands of feet above the ground.

There has yet to be a definitive ruling made concerning the cause/prevention of whiskers, although pure tin components and plating seem to exhibit the highest likelihood of developing them.  Best practices at this time are to use a tin/lead mix with no greater than 97% tin.  However, RoHS regulations are throwing a wrench into this with its demands for lead-free products.  Some RoHS frequently asked questions are answered here.

This issue received significant attention at the IPC Technology Interchange this last December.  Also, the Center for Advanced Life Cycle Engineering at the University of Maryland (CALCE) and The Institute of Scientific and Industrial Research at Osaka University (ISIR) are putting on another International Symposium on Tin Whiskers this June.  The call for papers is still out.  Read more about this at PCB007. Proceedings from past Symposiums can be found here.

For a great overview of tin whiskers, be sure to check out the resources provided by NASA.  The pictures in this article have all been sourced from NASA.

Have you dealt with tin whiskers in your products/designs? What types of damage have they caused?  What are some of the things you have done to diminish the likelihood of them?

Homepage Image Original found here

I have spent some time exploring the virtual show floor and various exhibits.  My gut response? I miss shaking hands.

A virtual trade show has some great benefits.  The reduced costs associated with travel is the first to come to mind.  There is also the advantage of being able to go about your day at work, and to hear a notification that someone has stepped into your “booth”.

However, my first interaction with a virtual show hasn’t been the best.  Please do not read that as a condemnation of virtual shows.  I just don’t fit the description of someone who would truly benefit from this show.  It seems that this style of show (virtual) really weeds out the moochers.  What I mean is – there are a few very specific strengths of the show, and if you fit within the target of those strengths, it will be great.  However, if you’re on the fence, you won’t like it.

With 2,300 attendees, Virtual PCB has been great for the exhibitors.  Many have stated that their booths have been consistently busy.  And it would be awesome to be an attendee looking for some services provided by the exhibitors.  The ability to switch in between various companies and instantly chat with them is great.  Exhibitors also have access to attendee lists, which is a very valuable resource when used correctly.

But for me, as a competitor to most of the exhibitors and being a marketing guy without technical expertise, there was not a whole lot of benefit.  Had we exhibited, I might be singing a different song.  This is a great benefit for the exhibitors… having a firewall/deterrant of sorts to their competitors.  There is very little cherry-picking.

What are your thoughts or experiences concerning virtual shows?  They are definitely a piece of the puzzle as it relates to the future of our industry.  UP Media is leading the charge, and sincerely I commend them.  Did you find the show helpful?  Are there aspects you wish were different?

The year 2009 has been an intense crash-course and immersion into the PCB industry.  I entered the field having only seen a board in settings such as when my mother’s blender lay torn apart on my lap as I sought to “fix” it as a ten-year-old.  My background is in entrepreneurship and business development.  Keep these things in mind as you read, but I hope that you do not allow them to lessen the various observations.  Please be sure to comment, critique, and add to this article in the comments section.

Market Segments
Tradeshows
There is nothing as bittersweet as a tradeshow.  It is easy to see that while many I’ve spoken with claim to dread the show circuit, there is an industry sustaining vibrancy found on the tradeshow floor.  In fact, regardless of size, shows remind many that they are not alone in this economic climate and in this industry.  “How about them Yankees” was definitely replaced by depressed and rehearsed comments about overseas production and its implications.  Yet even competitors can console one another.

Recessions inherently bring about budget cuts and a careful critique of the ROI (return on investment) of all marketing endeavors including tradeshows.  Smaller displays with fewer freebies seemed more prominent as the year progressed.

However, tradeshows will never go away because there is an inherent need within any industry to foster community and to provide convenient platforms for vendors and customers to interact.  Yet there is a great need for training and planning of employees to occur in 2010.  Pre and post-event networking skills need to be developed.  And it seems clear that the question of whether we will attend the next tradeshow is moot until we have exhausted an investigation of how we can best take advantage of the opportunity contained within each show.

Media and Trade Publications
As a complete rookie to PCB’s, I found the press to be my greatest ally.  Wonderful individuals within UP Media and  iConnect007 greatly encouraged and guided me through year one.  In fact, they are both the customer and supplier’s greatest asset.  Many of the most knowledgeable individuals are connected with these organizations and an email to either requesting direction or a good contact will usually turn out well.  Don’t expect them to play favorites or violate privacy issues, but they will do their best to direct you toward professionals or resources which will aid you greatly.

Political Climate
Changing the political landscape concerning any issue is always a laborious and time consuming process.  However, great strides were taken this year as the position of PCB Executive Agent was created.  In the second week of December, close to one hundred twenty-five industry professionals gathered in Washington D.C. to discuss how we can meet the needs of the Department of Defense in the future.  It was great to see so many key organizations represented and to see that many CEO’s and owners attended personally.  If there is to be a single word that must define 2010, it will be collaboration.  The IPC Technology Interchange in Washington was a great step toward that end.  I will discuss collaboration in greater depth shortly.

Customers
Throughout the year I sensed a continual increase in both the loyalty and price consciousness of our customers.  It was great to see the loyalty exhibited by many of our best customers, while it was tough to see quotes lost on price: even a few dollars.  Budget cuts have made it hard for everyone, and it is understandable in most cases why these occurred.

Although the following recommendation is applicable to every year within a business, I feel 2010 demands an even greater attempt.  It is clear that better communication and collaboration could and should occur between customers and the design, fabrication and assembly providers.  My hope is to personally continue to search out ways we can better serve our customers  (based on what they say, not what we assume).  This is crucial; especially for the small domestic board shops and assemblers.

Praises and Hopes
I have seen several people step up and push the envelope this year.  Some have exhibited customer service above and beyond expectations, some have embarked on innovative marketing and sales endeavors, and several faces have gained recognition as they position themselves as experts within their niche.  Below are some of the ways that they have accomplished these things.

Online Resources
Those who have met me this year most likely know about my passion for seeing the industry catch up with the rest of the private sector in regards to leveraging the tools and resources available online.  There is much to be done, but I am pleased with the small steps taken this year.  The year 2009 exhibited an increased number of companies transitioning to online marketing and advertising.  Several new columnists have appeared for various media organizations and the concept of blogging is beginning to make sense to some.

I continually experience excitement over our endeavors to develop an industry blog, yet see little follow through.  Although much of that may be due to the quality of my efforts, I do hope to see increased support and contribution in the coming year for HotPCB and my colleagues who are pouring their energies into online media.

I was given the opportunity to speak at UP Media’s PCB Atlanta in October on the subject of how the PCB industry can effectively leverage the various Web 2.0 tools currently available.  Those in attendance seemed to find it helpful, and it was a great first step.  I challenge both individuals and organizations to sit down and evaluate how they can implement these tools into their various marketing and sales strategies.

Federal Programs
This year’s Federal Matchmaking event in Tarrytown, NY was extremely well attended.  I highly admire the SBLO’s and various individuals who spend their time making sure that small-business allocated opportunities are distributed.

The PTAC officers and employees really stepped up and it was very apparent how much they desire to foster commerce between small/disadvantaged businesses and the government.

Education
There is a huge need for education within the industry.  And yet, providing resources to seasoned veteran is far from enough.  Unfortunately, the industry is graying, and there is no clear next generation.  Some have recognized the massive vacuum that is forming and are investigating the feasibility of teaching electronics at the high-school level.  This is a movement still in its infancy and needs a lot of support, guidance, materials, and commitment.  That is where collaboration will truly show its worth.

Collaboration
As promised, I want to briefly touch on collaboration once again.  It has been said that when everyone is responsible, no one is responsible.  I saw a lot of great concepts discussed at the Technology Interchange.  There has been a lot of hard work on the part of various individuals.  We as an industry need to be very careful that we don’t simply sit back and applaud their work.  A concerted effort should be made by all.

Change is a slow process.  But it is even slower when there are only a few players.  My hope is that 2010 will be a year marked with collaboration, unity, and change.  We have all seen glimpses of where things could go.  And although it is unlikely that things will ever look like they did twenty years ago, I find it highly likely that this industry will take huge leaps forward in the next twelve months.

In ending, I am very thankful for where I am, and where we are.  Great hopes drive my endeavors and will continue to shape my efforts.  Where do you see yourself making a difference?  What unique skills can you bring to the table?  How can we come together to overcome the various challenges that are facing our industry?

2010, here we come.

This is a complex question with a large number of factors.  One focus of the discussion could be on the pure technical limitations which will be reached according to the laws of physics, or you may consider the unlikelihood that we will ever meet a need that PCB’s can’t handle due to the high costs which would surround that new technology.

I hope to hear your input and comments.  Where do you see the technology going and needing to innovate?  How do you see system-in-a-package and 3D Integration being a factor?  I don’t even have all of the appropriate questions surrounding this topic, but I hope that the comments below will be full of insight and discussion.

Thanks!!

P.S. Someone should add to the wikipedia article about system-in-a-package.  It could use some help.

Below is the media portion of my presentation.  It gives a very general outline of the topics I covered and the order.  If you are interested in learning more about the specifics of the presentation, or are interested in discussing how social media and web 2.0 technology might benefit you or your company, please do not hesitate to get in touch with me.  My contact information is found in the Author Bio’s and Tweets section.

Enjoy!

I have been blessed with the opportunity to speak during the afternoon sessions at PCB Atlanta on October 22.  UP Media has always been very kind to us and have now provided me with this opportunity.

The seminar I will be teaching will be on the topic of marketing yourself using the social media and online tools that are currently available online.  Below is the abstract I submitted when I approached them with the idea.

Are you trying to find a way to stand out among the crowd?  The field of marketing and advertising continues to rapidly change as more and more attention shifts toward Social Media and Online marketing techniques.  A new generation of decision makers and customers who have grown up with these tools is close at hand.  In order to remain current and successful, it is crucial that you have, at the least, a basic understanding of the tools being used.

The Online and Social Media Marketing workshop will give an overview of various online tools and services currently available to help you market yourself and drive business.  You will learn how and where to network with potential customers and ways to develop a strong presence on the web.  Whether you are a novice user, or consider yourself proficient, this workshop is designed to help you develop a comprehensive personal online marketing plan.  Topics covered will include: how to take full advantage of the top social networking sites, making sure you can be found easily online, and creating a pull-marketing campaign.

Do you plan on attending the show?  If you haven’t thought about it, you should.  I do believe that it will be very beneficial to you.  I won’t be as forward as to recommend that you attend the session I will be leading, however, it should be a good time.

If you’re going and you plan on attending this, please feel free to get in touch with me or to comment below with questions you have.  I want to make sure that I address the questions and needs of the people who attend.  Getting your feedback and a feel for your questions beforehand will help me to prepare and provide a more comprehensive and applicable presentation.

The more authors we have, the more dynamic and informative the site will be.  I hope that over time we will have about 15 independent contributors who are able to provide a short 250-500 word article once every couple weeks.

If you are interested in taking on this small, but essential role within the development of HotPCB.com, please feel free to get in touch with us. We can talk about the various potential topics. This site is still very dynamic and your contributions and ideas will help it develop into a great resource.

Call Liam Morris at (800) 217-0202 x13 or email at lmorris@hotpcb.com

Eric grew up in Swampscott, MA – 25 minutes or so north of Boston.  As a boy scout he became fascinated with Ham Radios, went on to get licensed, and has been using them ever since.  A passion for radio, coupled with his father’s encouragement, led him to attend Wentworth Institute of Technology where he received his EE degree.

He has worked for a few Tech companies in the Boston area over that past several years, notably spending 6 years as a test engineer at MIT Lincoln Labs.  During this time he pursued additional studies at Tufts University, focusing on RF and Microwave applications.

I was enamored by everything Eric was telling me about Ham Radios.  Whereas a CB Radio is more local, Ham Radios have the ability to communicate globally.  Depending on atmospheric conditions, geographic location, antenna configuration and operator skill, one can speak around the world.  Eric has been able to speak with others in Australia, and even had a conversation with members of the Royal Family in Jordan.  With a Ham radio on his bicycle, one in his truck, and his set-up at home – Eric is always able to see who is on the air and chat with them.

I was amazed to hear about how often various frequencies and operators use Morse code to communicate.  Many can approach 40 words a minute and are able to have flowing conversations.  He has been in severalcompetitions locally and finished 5^th or so last year in the ARRL Field Day Competition.

Be sure to check out Eric’s myspace pages for music (he plays the drums in two bands) and to also check out some of his photography.

PM Blues
Rumbletones

Eric’s LinkedIn

Feel free to contact Liam Morris if you are interested in being featured in one of these short bios. Contact Information is in the authors section of the blog.

In addition to a large number of PCB enterprises in Taiwan, many PCB operations are located in Jiangsu, Zhejiang and Guangdong provinces.

Among them are leading PCB makers earning hundreds of millions of dollars in annual revenues and employing thousands of workers.

They also spend huge sums on environmental protection, including the disposal of manufacturing wastes from production processes and everyday operations.

The major pollution source of PCB industries is the copper content in the spent etchant and wastewater streams.

Traditionally, liquid resin is used to chelate spent etchant, forming copper ions and converting them into a copper sulfate solution for industrial applications.

Although this process can recover most of the copper from PCB waste streams, a considerable amount of the metal is unrecoverable. This metal is discharged into the environment, which can cause severe water pollution problems.

For any major plant, the daily amount of wastewater, along with untreated sludge, can total thousands of tons. This wastewater and sludge contains copper and also lead, tin and other metals used in soldering processes.

Stricter environmental protections adopted in recent years have forced PCB manufacturers to seek new technologies to promote better, yet cost-efficient waste recycling methods.Shortly after the State Council announced its 4 trillion yuan stimulus package to boost the domestic economy, attention turned to reviving industrial sectors battered by the ongoing global economic crisis.

During a series of meetings by the State Council in January and February this year, an “industrial restructuring” policy was adopted that focused on “10 key sectors.” The PCB industry is among those key sectors.

The government asked that PCB manufacturers focus on two elements: cleaner production (CP) and a circular economy (CE) to make this industry environmentally clear and economically stronger.

A semi-annual PCB technical conference in May at Suzhou, Jiangsu province, answered this CP/CE challenge with green technology sessions and economic discussions.

Hundreds of Chinese companies were represented – all eager to learn innovative technologies and international market trends.

Papers were presented on energy-saving measures, emissions reductions and also proposed CP/CE practices.

Seven universities in Taiwan established an incubator to study “best practice” CP/CE applications at the Center for Innovation and Incubation at Chung Yuan University.

The center has invited the participation of industry representatives, academic institutions and the government.

A persistent challenge is the incomplete recovery of copper from plant discharges, wastewater and sludge.

A recovery procedure recently developed by Taiwan-based Trinity Resource Technology Inc has employed a CP/CE solution.

The procedure involves separating copper compounds from wastewater in a way that recovers most of the copper, resulting in near-zero discharge.

Through a chemical treatment method operated outside the plant premises, the recovered copper compound is purified to form copper oxide, which can be recycled and used in the PCB electrolysis process.

Trinity is working with Chung Yuan University to build a pilot plant employing this new procedure.

This new approach is an example of the innovation that is being sought by the PCB industry to produce useful, profitable and environmentally sound products.

The author is a scientist and advisor to Trinity Resource Technology Inc of Taiwan
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(China Daily)